Know your Team ! Company Culture is a direct reflection of your Team Members’ happiness.
- Take the time to learn about them within appropriate boundaries. Examples include: Interests, hobbies, food, art and travel.
- Check in with them on what their cares and needs are within the company/ daily operations
- Ensure Team Member responses are acknowledged and action has been taken.
- Leadership needs to always arrive with a positive and uplifting spirit towards daily operations and outcomes
- Team Member Training needs to be thorough and comprehensive. Training should be weekly for continuous professional development.
- Abide by the same rules you expect your team members to (Attendance, Preparation, Presentation)
- Show Appreciation
- Observe the Team’s Strengths and Opportunity for Growth
- Use Terminology that is uplifting and demonstrates strength based leadership

- Create an action plan based on observations to improve performance.
- Behavioral (Connection to each other)
- Example: Team Building Retreat or Office Party
- Production (Daily operations & Quotas)
- Example: Extended training and daily review of expectations with guidance
- Precision (Important details that impact long term success)
- Example: Invite Keynote Speakers from Reputable Businesses, and Compliance Experts to educate your team
- Individual (How each Team Member impacts the company)
- Example: Conduct Reviews and Provide Rewards and/or create mentorship programs within your company.
- Behavioral (Connection to each other)
- Conduct Team & Individual Meetings
- Provide Snacks & Beverages
- Be organized demonstrating true leadership and preparation
- Presentations should be included and useful
- Use Team Bonding/Building exercises that are directly related to the primary purpose of improvement
- Impactful exercises that carry into daily operations
- Clear instructions for improvement which provides direct guidance and expectations
- Thank for attendance
- Leave them with a follow-up deadline
- Correct Team Members’ Actions
- Be vocal about issues you notice
- Intervene whenever necessary
- Utilize disciplinary actions
- Remind them on company values and policies
- Replace Team Members who don’t comply








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